Administrators – ServiceNow helps administrators user access, roles & privilege management.IT support Team– Use it to manage service requests or incidents.Employees – Use it to request their related IT business services.Who uses Service Now?įollowing stakeholders use Service Now tool to achieve their business goals: They also ship hotfix, patch release to address maintenance issues. ServiceNow has a 10-12 month release cycle, launching new UI, apps, and features with every release. CA with offices throughout the US, Asia, Australia, and customers spanning across more than 48 countries.Ģ006- The company is named as Service NowĢ007- ServiceNow opened their first Silicon Valley officeĢ011- The company established a partnership with AccentureĢ012- ServiceNow comes with US$210 million IPO and become a publicly traded companyĢ017- The company acquired Telepathy a UX UI Firm The company is headquartered in San Diego. He was former CTO of Peregrine Systems and Remedy Corporation. Low configuration requirement to quickly running within an enterpriseįred Luddy founded ServiceNow in 2004.Better Support to your customers with low maintenance cost.You can offer a customer friendly self-service portal with your branding.Being SaaS, you do not need to worry about configuration, deployment, updates, and maintenance.ServiceNow technology will help you work very quickly which makes your work process smarter and faster.Web services and email actions handle events from various monitoring tools and external sources.It offers many ways to get help including forms, questionnaires, chat, email, etc.Helps you to replace unstructured work patterns/business processes with intelligent workflows.Allows your employee to perform better, and the service levels will eventually improve.All stakeholders including employee and customer make changes to the same platform which streamlines operations and provides a single version of the truth.Here are the prime reasons for using ServiceNow software: In this ServiceNow tutorial, you will learn:

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